Privacy Policy

This Privacy Policy explains how Waylo ("Waylo", "we", "us", or "our") collects, uses, and protects your information when you use our website, applications, and services (collectively, the "Service"). By using Waylo, you agree to the collection and use of information in accordance with this Policy.

1. Information we collect

We collect information that you provide directly to us and information that is collected automatically when you use the Service.

• Account and profile information: If you create an account, we may collect your name, email address, and any other details you choose to provide.
• Trip and preference information: When you use the planner, we may collect information about destinations, dates, budgets, interests, and other preferences you share.
• Usage data: We may collect information about how you access and use the Service, such as device information, browser type, pages viewed, referring/exit pages, and timestamps.
• Location data: With your permission, we may approximate your location (for example, to infer your departure city) using your device or IP-based geolocation.

2. How we use your information

We use the information we collect for purposes including:

• Providing, personalising, and improving the travel planning experience.
• Generating AI-powered itineraries and recommendations based on your inputs.
• Operating, maintaining, and securing the Service.
• Understanding usage patterns to improve performance, features, and content.
• Communicating with you about updates, support, and important notices.
• Enforcing our Terms & Conditions and protecting against misuse or abuse of the Service.

3. Legal bases (if you are in the UK/EU)

If you are in the United Kingdom or European Economic Area, we process your personal data on the following legal bases, where applicable: (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, and (d) our legitimate interests, such as improving the Service and preventing fraud.

4. How we share information

We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who help us operate the Service, such as hosting providers, analytics providers, or customer support tools.
• Third-party travel providers: When you choose to follow links or book with airlines, hotels, or activity providers, you share information directly with them under their own terms and privacy policies.
• Compliance and safety: Where required by law or where we believe it is necessary to protect our rights, users, or others (for example, in response to a lawful request by public authorities).
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. International transfers

Your information may be processed and stored in countries other than the one in which you are located. Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect your information when it is transferred internationally.

6. Data retention

We retain your information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We may anonymise or aggregate data so that it is no longer associated with you and use that information for analytics and improvement.

7. Your rights and choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict processing of your data, and the right to object to certain processing or to data portability. You can also usually:

• Update or correct information in your account settings (where available).
• Disable location sharing via your device or browser.
• Opt out of certain communications by using unsubscribe links in emails.

To exercise any rights or make a privacy request, contact us using the details provided in the "Contact" section below. We may need to verify your identity before responding.

8. Cookies and similar technologies

We may use cookies and similar technologies to remember your preferences, understand how you use the Service, and improve performance. You can control cookies through your browser settings, but disabling certain cookies may affect how some features work.

9. Children's privacy

Waylo is not directed to children under 13 (or a higher age as required by local law), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.

10. Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you (for example, via the app or by updating the "Last updated" date above). Your continued use of the Service after changes take effect constitutes your acceptance of the updated Policy.

12. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the support or feedback channels provided in the app.